FAQ

Shipping To

Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Israel, Italy, Japan, Kuwait, Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom (UK), United States (US)

Shipping Methods

• SF Express (Package Tracking)

Estimated delivery time (not guaranteed): 14 days to 40 days (North America).

Usually ships in 3-5 days.

Shipping costs are calculated based on weight and distance traveled.

• 4PX Express (Package Tracking)

Estimated delivery time (not guaranteed): 14 days to 40 days (Europe and North America).

Usually ships in 3-5 days.

Shipping costs are calculated based on weight and distance traveled.

• YunExpress (Package Tracking)

Estimated delivery time (not guaranteed): 14 days to 40 days (Europe and North America).

Usually ships in 3-5 days.

Shipping costs are calculated based on weight and distance traveled.

• EMS (Package Tracking)

Estimated delivery time (not guaranteed): 14 days to 40 days (Europe and North America).

Usually ships in 3-5 days.

Shipping costs are calculated based on weight and distance traveled.

Please don’t hesitate to contact us if your area is not covered by the current Shipping Service. We will try our best to ship our products to you.

Refund Policy

If the package is not delivered after exceeding 15 days of the maximum estimated delivery time, you will receive a full refund [1].

[1] According to the official tracking information of the Shipping Services.

For US Customers

US tariffs are handled by our logistics partners. The delivery person will deliver the package directly to your address, and you don’t need to pay tariffs and customs clearance fees. Due to the frequent changes in US tariff policies, if the package cannot be cleared by US customs due to policy reasons, we will issue you a full refund.

For Europe Customers

The EU VAT is handled by our logistics partners. The delivery person will deliver the product directly to your address without collecting tax and customs clearance fees on delivery.