FAQ

Shipping To

United States (US), Australia, Canada, Germany, France, Italy, Austria, Spain, Poland, Switzerland, Israel, Japan, New Zealand, United Arab Emirates

Shipping Methods

• SF Express (Package Tracking)

Estimated delivery time (not guaranteed): 14 days to 40 days (North America).

Usually ships in 3-5 days.

Shipping costs are calculated based on weight and distance traveled.

• 4PX Express (Package Tracking)

Estimated delivery time (not guaranteed): 14 days to 40 days (Europe and North America).

Usually ships in 3-5 days.

Shipping costs are calculated based on weight and distance traveled.

• YunExpress (Package Tracking)

Estimated delivery time (not guaranteed): 14 days to 40 days (Europe and North America).

Usually ships in 3-5 days.

Shipping costs are calculated based on weight and distance traveled.

• EMS (Package Tracking)

Estimated delivery time (not guaranteed): 14 days to 40 days (Europe and North America).

Usually ships in 3-5 days.

Shipping costs are calculated based on weight and distance traveled.

Please don’t hesitate to contact us if your area is not covered by the current Shipping Service. We will try our best to ship our products to you.

Refund Policy

If the package is not delivered after exceeding 15 days of the maximum estimated delivery time, you will receive a full refund [1].

[1] According to the official tracking information of the Shipping Services.

For Europe Customers

The EU VAT is handled by the logistics company 4PX, for Germany, France, Italy, Austria, Spain, Poland. The delivery person will deliver the product directly to your address without collecting tax and customs clearance fees on delivery.